Returns
We inspect each and every order prior to dispatch however in the unlikely event that there is a fault with one of our products please contact us so that we can offer the very best advice on how to proceed.
Whatever your reason for return, it is important that you contact us before making any return so that we can advise how best to return your order. In all cases, your are responsible for ensuring the safe return of the products, we can only issue refunds when we receive the goods.
Below is a guide of how we process returns/refunds:
Non Custom Products:
Change of mind: You have 14 days from the date of receipt of your goods to contact us to advise that you require to cancel/return your order. You then have a further 14 days within which to have the order returned to us. You are required to pay return postage and orders should be sent by a signed for service such as Special Delivery/Recorded Delivery. You will be issued with a refund to your original payment method within 14 days of your goods being received by us. Postage will not form part of any refund in this instance.
Faulty Goods: In the event of faulty product or a product that have been produced incorrectly, we will either issue a refund or replacement, subject to your agreement and preference. In the event of you choosing to cancel your order because of faulty or an error on our part, we will issue a full refund to your original payment without any penalty upon return of the goods. We will also include reasonable postage costs for returning your order to us.
Custom/Personalised Products or products made to order:
Change of mind: We are unable to offer a refund/return for change of mind for personalised or custom products as per the Distance Selling Regulations. Likewise, products that are 'made to order' are excluded from our returns policy. All badge orders of 100 or more are made to order and are subject to the terms of made to order.
Faulty Goods: In the event of faulty product or a product that have been produced incorrectly, we will either issue a refund or replacement, subject to your agreement and preference. In the event of you choosing to cancel your order because of faulty or an error on our part, we will issue a full refund to your original payment without any penalty upon return of the goods. We will also include reasonable postage costs for returning your order to us.
Acrylic Blanks:
Change of mind: We are unable to offer a refund/return for change of mind for our acrylic blank products, (with the exception of items that you can order in packs), as we cut all acrylic blanks to order. These are NOT stock items and as cut to order they are treated as custom orders.
Faulty Goods: In the event of faulty product or a product that have been produced incorrectly, we will either issue a refund or replacement, subject to your agreement and preference. In the event of you choosing to cancel your order because of faulty or an error on our part, we will issue a full refund to your original payment without any penalty upon return of the goods. We will also include reasonable postage costs for returning your order to us.
Our address for returns is:
The Badge Centre Limited
Maple House
Winterstoke Road
Weston-super-Mare
BS23 3YS
Tel: 0800 043 8060
Email: hello@thebadgecentre.co.uk
Refunds
Subject to the above, refunds are made within 14 days of the goods being returned to us or cancelled. Please note that once a refund has been initiated we cannot stop or amend it.
- Refunds by card:
If you have paid by card then refunds can only be made to the original payment card and we are unable to make any exception this this rule, which is a requirement of the card industry. Refunds to a card can take a few days to show on your balance/pending transactions. - Refunds by PayPal:
If you have paid be PayPal the refund will be submitted for PayPal to process to your original sending account.